Thank you so much for your attention to this matter. As a “consumer on the run” you can imagine how one gets bombarded. Your empathy is appreciated.
Your company’s customer service, response time and quality of work is fantastic. Your techs are courteous, knowledgeable and extremely helpful. Mark and Melissa have helped us out of many “jams” and we just wanted to pass some good “press” back your way. Thank you for the great service and hiring a great staff!
Everything is perfect—John just left and he is a top notch ace when it comes to [telephone] programming. He worked efficiently and professionally. Thanks again for all your help with this. I will keep all your information on hand and certainly refer folks to you.
Our business relationship started in 2008 with your company moving some phone lines from one location to the next. In 2009 I called to have some computer issues resolved. After having 3 service calls at the end of 2009 for computer software issues, I signed up for your block hours program and I haven’t looked back since. We have been extremely satisfied with the prompt response and the caring attitude of your company and technicians. I think Ethan has come for more service calls than anyone el…
A friend recommended XACTEC. I called them and an appointment was made for a technician to come to my home the next day. Mark arrived on time and went right to work on my desktop and laptop as well as addressing additional problems with my wireless network. He was courteous, efficient and showed me how to solve various problems in the future. As I said I like to “fix” things myself. Not only did Mark fix the problems with my systems – all are running better than ever – he also told me a g…
[Our engineer] had nothing but great things to say about the cabling for our [Williamsburg] property. That being said, is there someone I can reach out to, to express my greatest appreciation for all that you have done for me and this property throughout this process.
Xactec provides outstanding customer service. Our facility was recently struck by lightening and we lost phones and computers. Xactec came out immediately and got us up and running with some loaner equipment. Our therapeutic horse back riding services depend on communication with our students, their parents, and our volunteers. They got us back in business quickly! I highly recommend them.
Just wanted to write a quick “Thank-You” note for your response to our computer crash this past Saturday. As always Xactec come through with flying colors and saved us a lot of headaches. Your willingness to be there for us in our time of need proved to us that we chose the right company for our IT and Computer needs 5 years ago. You are true professionals! Again, thanks for your response.
Hey – I just wanted to THANK YOU again for all your help. I know you are always there to help me ( us) as you have done in the past. Sorry for all that happened and all that was involved. You made it happen – Thanks!!
I hired Xactec to help set up my IT needs during the construction of my dental office. It was very convenient because they not only ran my cabling, but they installed the XM radio, set up speakers throughout the office, installed an alarm system, set up my telephones, and mounted and connected TVs in my reception room and operatories. They did an excellent job with the work, were prompt, and very organized. I would highly recommend them for your home or office technology solutions.
Trust that your systems are configured as the manufacturer designed, trust they are operating as designed, and trust repairs, expansions, and enhancements are the proper balance of performance, efficiency, and cost.