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Critical support of our systems is a must. Xactec administers the updates to our server and reviews all security matters in a seamless behind the scenes manner which keeps interruptions to a minimum. I have a lot to handle here at our firm so having a company that I can depend on is one less thing for me to worry about. Knowing that all problems, if any, will be handled in a timely, efficient and by a technically educated firm like Xactec makes my day a little easier.
Our home computer had simply decided to stop working one day. It would not boot up, and was dead in the water. So I decided to take it into Xactec to see if you could perform a miracle. After only about an hour, I received a call from Ethan. He was extremely knowledgeable and we discussed several options to try and fix my computer. Ethan was very thorough and went through all of my options. We decided that it would be best to just “wipe” it clean and start from scratch. We had only been o…
Your guy did awesome work and pointed out the simple mistake our guy made. Please fax invoice to the number he’ll give you. [Thanks again for your] awesome work, I’m recommending you to other businesses whenever the subject comes up.
Please pass along my thanks to Sean, Mark and Marv for helping to get my laptop up to peak performance. Sean’s last-minute addition of a terrific mpeg codec made a huge difference. I can now feel much more comfortable using my laptop to demo my VideoShow work. I no longer have to worry about the videos hesitating or jerking during playback.
Xactec has helped us with several different services, and gone ‘above and beyond’ every time. Their ability to foresee problems and deal with them in advance has rescued us from potential business loss. Deno has educated us on our own phone system so that we are more able to manage it more efficiently, while configuring it to the point that making adjustments ourselves is easy. We recommend them whole heartedly to anyone wanting great service and prompt, professional, and excellent work. …
I would be remiss in not thanking you for these past several years the you and Xactec have managed our domain account. I sincerely hope that you will let me know when you are traveling to Phoenix so that I can meet you and also thank you in person. Sending best regards and wishing you continuing success always,
Xactec provides outstanding customer service. Our facility was recently struck by lightening and we lost phones and computers. Xactec came out immediately and got us up and running with some loaner equipment. Our therapeutic horse back riding services depend on communication with our students, their parents, and our volunteers. They got us back in business quickly! I highly recommend them.
Thank you so much for your attention to this matter. As a “consumer on the run” you can imagine how one gets bombarded. Your empathy is appreciated.
With a newly renovated property, our company also wanted to up our security system. Xactec traveled a long way to our site and did such a wonderful job. The techs were very educated and pleasant to work with. Our sales representative was and is most helpful with any questions or concerns that we had. The local police are now able to access the camera systems thanks to our sales representative’s suggestion, and our crime rate has been dropping drastically. We are very thankful for the hard work…
Hey – I just wanted to THANK YOU again for all your help. I know you are always there to help me ( us) as you have done in the past. Sorry for all that happened and all that was involved. You made it happen – Thanks!!
Trust that your systems are configured as the manufacturer designed, trust they are operating as designed, and trust repairs, expansions, and enhancements are the proper balance of performance, efficiency, and cost.