Many years in technology management (not just delivering but managing technology) results in a different understanding and perspective on technology than companies whose experience is based only on delivering technology.
Experience has taught us several general rules:
- Stable and predictable technology is better than a new technology that lacks direct business justification.
- Technology solutions are 60% science and 40% style. A technologist that claims there is but one way to do things is either unknowing or misleading.
- Just because it can be upgraded, reconfigured, or adjusted does not mean it should. Thoughtful maintenance that is planned and managed is good, installing the latest patch just because it is available is not always good.
- Technology serves the user and asking the user to accommodate quirks of the technology is not a solution.