As a mom, who works remotely from home, having the ability to stay connected to the home office with Xactec’s VoIP service couldn’t be more ideal. The phone system is flawless, allowing me to be connected with co-workers and increasing my efficiency. In reality, I am 300+ miles away, but it feels like I am in the next office! Within the first week of having the phone, my 2-year-old son decided to push as many buttons as possible, which reset my phone back to the standard factory settings. With a short 5-minute phone call, Xactec was able to remotely restore my phone settings and have me back up and running immediately! I would recommend the system to anyone who works remotely!
I’ve used Xactec exclusively for 10 years now. They are always very prompt in their responses and efficient. They’re friendly and great to work with. Xactec knows my systems and if they can’t make it to my office, they walk us through exactly what we need to do.
Your guy did awesome work and pointed out the simple mistake our guy made. Please fax invoice to the number he’ll give you.
[Thanks again for your] awesome work, I’m recommending you to other businesses whenever the subject comes up.
Hey – I just wanted to THANK YOU again for all your help. I know you are always there to help me ( us) as you have done in the past. Sorry for all that happened and all that was involved.
You made it happen – Thanks!!
I would be remiss in not thanking you for these past several years the you and Xactec have managed our domain account.
I sincerely hope that you will let me know when you are traveling to Phoenix so that I can meet you and also thank you in person.
Sending best regards and wishing you continuing success always,
Thank you very much for seeing to this [website improvements/maintenance] promptly! And thank you for upgrading and improving it with your knowledge.
Have a wonderful weekend.
Thank you so much for your attention to this matter. As a “consumer on the run” you can imagine how one gets bombarded. Your empathy is appreciated.
Can’t thank the team at Xactec enough for saving my broken hard drive that contained every picture I ever took of my five year old daughter. I was heartbroken and you guys saved the day- and then personally dropped off the new replacement drive. THANK YOU!
For more than 13 years, Xactec’s technical capabilities and responsiveness have allowed our company to become more efficient by keeping server downtimes to a minimum. Xactec’s efforts have ensured that our company was taking advantage of the latest advancements, and their staff consistently provided expedient solutions to our IT problems. Xactec has been very instrumental in helping us define our IT needs and keeping our systems operational, allowing us to focus on our business rather than IT problems.
Critical support of our systems is a must. Xactec administers the updates to our server and reviews all security matters in a seamless behind the scenes manner which keeps interruptions to a minimum. I have a lot to handle here at our firm so having a company that I can depend on is one less thing for me to worry about. Knowing that all problems, if any, will be handled in a timely, efficient and by a technically educated firm like Xactec makes my day a little easier.
Xactec has been an absolutely invaluable partner to our business over the last 5 years. Through our service contract with Xactec, we save more than $40,000 per year. But they are much more than just a cost saver for us – their flexibility and scalability have been crucial in facilitating the evolution of our business from a small server with 3 PC’s to multiple large servers and 3 dozen PC’s. Their knowledge and their unrivaled commitment to us has allowed us to complete multiple upgrades and numerous purchases with negligible interruption to our business. Xactec’s people are without par, and they are a partner to us in the truest sense of the term.
Your company’s customer service, response time and quality of work is fantastic. Your techs are courteous, knowledgeable and extremely helpful.
Mark and Melissa have helped us out of many “jams” and we just wanted to pass some good “press” back your way. Thank you for the great service and hiring a great staff!
Cheers to the people at Xactec for fixing my computer. They were prompt in responding to our call, had our computer up and running in 45 minutes and told us how to prevent future recurrence.
Xactec has helped us with several different services, and gone ‘above and beyond’ every time. Their ability to foresee problems and deal with them in advance has rescued us from potential business loss. Deno has educated us on our own phone system so that we are more able to manage it more efficiently, while configuring it to the point that making adjustments ourselves is easy. We recommend them whole heartedly to anyone wanting great service and prompt, professional, and excellent work. Thank you!
I have always been very pleased with the service Xactec have delivered to my clients. They seem focused on helping businesses to establish what existing IT options are available in a particular building, and then providing the appropriate solution once they know the needs/capabilities of the business. I am happy to recommend Xactec and have always found their staff extremely friendly, knowledgeable and courteous.
Xactec provides outstanding customer service. Our facility was recently struck by lightening and we lost phones and computers. Xactec came out immediately and got us up and running with some loaner equipment. Our therapeutic horse back riding services depend on communication with our students, their parents, and our volunteers. They got us back in business quickly! I highly recommend them.
Xactec displays high standards, attention for detail, and a focus on the customer. With this in mind, I recommend Xactec to buyers and lessees at my new Towne Park office complex.
Camera works great to monitor progress as our new building goes up! We’re having fun with it. [My Partner] used it in NY… and our bank tried it from [another town]… and our lawyer from [another town]…. so that’s neat.
XACTEC was able to find the right product that suited all the needs of my business telephone system and integrated with the equipment that I already had in-place. They communicate well with customers to make sure the job is what the customer expects.
When our phone system “died,” XACTEC came quickly to the rescue with an incredibly qualified staff and temporary phones to use until they configured and installed an entire new phone system. Deno, Melissa, Marv, and Ted did all that was necessary in a timely and efficient manner and displayed the UTMOST of integrity and honesty in all they said and did. I would strongly recommend XACTEC to ANYONE needing their services and I invite you to contact me for a personal reference.
It was a pleasure working with [you]. I received nothing but top notch customer service, installation and technical advice. I highly recommend Xactec to my Fleet counterparts and I will gladly bring my business to you again. I wish the family at Xactec much deserved success and hope to deal with you again.
My family and I are very pleased with Xactec. When we first experienced computer issues, Xactec was recommended to us and we immediately contacted them for support. They were fast and courteous and sent a very knowledgeable and friendly service repair person to our home. When the technician was at our home, he not only fixed our problems, but explained in plain English what he was doing. If we have computer or technology challenges in the future, Xactec is the first number on our speed dial.
Working with Xactec has been fantastic. Ted and Deno (or ‘Xactec’ if you prefer) thoughtfully handled a few challenging issues that surfaced during our project. They served us with a high level of professionalism and provided our team with a great communication solution. We have been confidently recommending Xactec to our commercial and government clients.
I hired Xactec to help set up my IT needs during the construction of my dental office. It was very convenient because they not only ran my cabling, but they installed the XM radio, set up speakers throughout the office, installed an alarm system, set up my telephones, and mounted and connected TVs in my reception room and operatories. They did an excellent job with the work, were prompt, and very organized. I would highly recommend them for your home or office technology solutions.
What a gem [your team is] for my clients’ IT needs. Thank you again for being detailed and thinking of their needs now & later down the road. They appreciate your sense of humor and YOU [refering to a specific member of our team] ARE A PEOPLE PERSON, after all. Of course, they are really happy with very reasonable quotes on equipment & service.
A friend recommended XACTEC. I called them and an appointment was made for a technician to come to my home the next day. Mark arrived on time and went right to work on my desktop and laptop as well as addressing additional problems with my wireless network. He was courteous, efficient and showed me how to solve various problems in the future.
As I said I like to “fix” things myself. Not only did Mark fix the problems with my systems – all are running better than ever – he also told me a great deal about the programs and applications that may cause conflicts and how to fix them. Beyond the home service, Mark telephoned me several days later to make sure there were no more problems!
XACTEC was exactly the best solution for me. I highly suggest you call XACTEC Automated Business Solutions, Inc. when you need help with any of your computer/technology needs.
[Our engineer] had nothing but great things to say about the cabling for our [Williamsburg] property. That being said, is there someone I can reach out to, to express my greatest appreciation for all that you have done for me and this property throughout this process.
Please pass along my thanks to Sean, Mark and Marv for helping to get my laptop up to peak performance. Sean’s last-minute addition of a terrific mpeg codec made a huge difference. I can now feel much more comfortable using my laptop to demo my VideoShow work. I no longer have to worry about the videos hesitating or jerking during playback.
Just wanted to write a quick “Thank-You” note for your response to our computer crash this past Saturday. As always Xactec come through with flying colors and saved us a lot of headaches. Your willingness to be there for us in our time of need proved to us that we chose the right company for our IT and Computer needs 5 years ago. You are true professionals!
Again, thanks for your response.
Our home computer had simply decided to stop working one day. It would not boot up, and was dead in the water. So I decided to take it into Xactec to see if you could perform a miracle.
After only about an hour, I received a call from Ethan. He was extremely knowledgeable and we discussed several options to try and fix my computer. Ethan was very thorough and went through all of my options. We decided that it would be best to just “wipe” it clean and start from scratch.
We had only been off the phone with each other for about 15 mins when Ethan called back. He was calling to let me know that he had discovered some family pictures of mine on the unit. Specifically baby photos of my now 8 yr old son. He was calling to see if I wanted him to save them; as we had previously agreed to “wipe” it clean. Of course, I wanted those pictures, and could not thank him enough.
Now do you think the Big Box chains would have called back? I don’t think so. I think they would have just “wiped” it and given it back.
Ethan didn’t have to call me back, and I would have never known. But he did, and I’m extremely grateful. This is why I do business with Xactec, will continue to do business with Xactec and will recommend Xactec to all of my friends and family.
Thank you again!
As a private school for young children, security is extremely important to us. Xactec dealt with the many challenges that a school presents in a manner that exceeded our expectations. They responded to every request and problem with efficiency and genuine concern for our safety, no matter what time of day or night we called… and they did all of this with a sense of humor! A bunch of great guys!
Our home computer had simply decided to stop working one day. It would not boot up, and was dead in the water. So I decided to take it The fan on my Lenovo Thinkpad went bad; after trying an incompetent repair “team” at a big chain electronics store. (They did not want to fix what I identified as being broken, they wanted to replace the motherboard), I found your team on line. Within 2 weeks including special ordering the part, I have my laptop back and it is working as well as ever. I am very pleased with your customer service skills, in listening to what the customer says; your technical skills, in repairing what needed to be repaired and getting my laptop to me as quickly as you did. Ethan, Thank you again for a job very well done.
My network became disrupted after a spontaneous router shut down. I paid another company for an hour of not fixing my problem. Xactec staff identified the problem within minutes and had my office up and running in short order. Don’t waste time or money anywhere else. Great Job!!
Everything is perfect—John just left and he is a top notch ace when it comes to [telephone] programming. He worked efficiently and professionally. Thanks again for all your help with this. I will keep all your information on hand and certainly refer folks to you.
With a newly renovated property, our company also wanted to up our security system. Xactec traveled a long way to our site and did such a wonderful job. The techs were very educated and pleasant to work with. Our sales representative was and is most helpful with any questions or concerns that we had. The local police are now able to access the camera systems thanks to our sales representative’s suggestion, and our crime rate has been dropping drastically. We are very thankful for the hard work and quality that Xactec put into the installation and also teaching us how to use the cameras to their greatest potential.
Thank you, Xactec! You guys are awesome!
Our business relationship started in 2008 with your company moving some phone lines from one location to the next. In 2009 I called to have some computer issues resolved. After having 3 service calls at the end of 2009 for computer software issues, I signed up for your block hours program and I haven’t looked back since. We have been extremely satisfied with the prompt response and the caring attitude of your company and technicians. I think Ethan has come for more service calls than anyone else, but, everyone has been knowledgeable and efficient. I think that any small business would benefit from your block hour services. It feels as though we have our own IT department. We can use the hours when we need them, for whatever we need them for because they don’t expire. I truly feel blessed to have found your company and look forward to the coming years in our business relationship. Thanks for providing this service so well for so many years!